OBJECTIFS Renforcer la satisfaction des locataires par la « relation client » ?Faire de la « relation client » un levier d’attractivité et de fidélisation PRÉREQUISAucun pré-requis PUBLICTous publics MÉTHODES PÉDAGOGIQUESAlternance d’apports théoriques et...
OBJECTIFS Faciliter l’implication et la production créative de chacun au sein d’un groupe de travail.Entretenir la dynamique du groupe et des échanges.Diversifier ses techniques d’animationSe positionner avec justesse et définir un cadre de travail en mode agileBien...
OBJECTIFS Faire évoluer les situations conflictuelles de façon positiveDésamorcer un conflitApprendre à négocier COMPÉTENCES VISÉESDévelopper une communication assertiveTechniques de communication PRÉREQUISAucun pré-requis PUBLICTous publics MÉTHODES PÉDAGOGIQUES...
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