OBJECTIFS Faire évoluer les situations conflictuelles de façon positiveDésamorcer un conflitApprendre à négocier COMPÉTENCES VISÉESDévelopper une communication assertiveTechniques de communication PRÉREQUISAucun pré-requis PUBLICTous publics MÉTHODES PÉDAGOGIQUES...
OBJECTIFS Cette formation est destinée aux organismes de logements sociaux, en particulier à leurs employés présents sur le terrain pour la gestion et la maintenance du parc locatif. Faire faire face à la situation de pandémie actuelle et y apporter des réponses...
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